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DEVICE TYPE
NAME
DESCRIPTION
ICON KEY
Lowercase key, free-form for now
SORT ORDER
Active (shows in dropdowns)
ALERT RULE
NAME
DESCRIPTION
CONDITION
METRIC
Disk usage %
RAM usage %
CPU usage %
Antivirus enabled
Antivirus up-to-date
BitLocker status
Offline minutes
OPERATOR
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THRESHOLD
FIRE BEHAVIOR
SEVERITY (→ ticket priority)
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TICKET CATEGORY
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Software
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TARGETING (all filters ANDed — empty = any)
CLIENT
Any client
LOCATION
Any location
DEVICE TYPE
Any type
Enabled
Auto-remediate (scaffold)
EMPLOYEE
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PROFILE
WORKING HOURS
TIME OFF
DEVICES
SKILLS + CERTS
COMPENSATION
PERMISSIONS
REQUEST TIME OFF
TYPE
— select —
STARTS
ENDS
— hours (calculated from your working hours)
REASON (optional)
SKILL
NAME
DESCRIPTION
CATEGORY
SORT ORDER
Active
CERTIFICATION
NAME
ISSUER
CREDENTIAL ID
ISSUED
EXPIRATION
NOTIFY DAYS BEFORE EXPIRATION
A reminder ticket will be auto-created this many days before expiration.
NOTES
TIME OFF TYPE
NAME
DESCRIPTION
SORT ORDER
Paid
Active
POD
NAME
DESCRIPTION
MANAGER (approves PTO)
— none —
STATUS
Active
MEMBERS
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3 · CONTACTS
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